FAQ's

To help you make the right decision our medical and pharmaceutical team of experts have compiled a list of answers to some of the most frequently asked questions, FAQ’s, regarding our business, the use of our services, website and some of our policies.

There is also invaluable information in the following other sections of our website such as: Male Impotence and Female Sexual Dysfunction Treatments, How to Order, About Us, Secure Ordering, Privacy Policy, Delivery Information and Terms & Conditions.

If you are not able to find an answer to your questions or you need more help, please do not hesitate to contact us and one of our friendly advisors will provide you with the answer, caringly and confidentially.

Q: How old do I have to be to receive an online consultation?

A: You must be at least 18 years old.

 

Q: Why are your prices not immediately visible?

A: In order to comply with stringent UK laws, information regarding prescription medicine, including prices, may only be accessed once you have completed your free online consultation. Medical Prescriptions 2U are fully registered, licensed and practicing members of the RPSGB, GMC, MHRA and are duty bound to advise you that those websites which openly advertise prescription medicine prices, without the patient firstly completing the necessary online consultation procedure, are certainly infringing UK laws and will be under assessment resulting in the likelihood of heavy penalty fines imposed and website closure*. Once you have ordered following the necessary steps, you will then have direct access to this information for future online consultations.

*In addition please note should a direct request be made for prices and other information, we are then permitted to provide them.

Please note if you have any concerns about a website that is supplying medicines and the website is not operated by a registered pharmacy premises in Great Britain, please contact:

Medicines and Healthcare products Regulatory Agency (MHRA)

e-mail: info@mhra.gsi.gov.uk Tel: +44 (0)207 084 2000

 

Q: Why are some internet sites selling prescription medicine so cheaply?

A: If their prices are dramatically cheaper than ours, then the likelihood is they are not supplying genuine licensed and branded pharmaceutical products. You will have no way of knowing exactly how or where their potentially harmful products have been manufactured and handled or even what chemicals they might contain or even if they have been exposed to any contamination. The resounding factor being, this is extremely dangerous as you would not only be taking chances with your health, but also your life.

 

Q: Are your doctors and pharmaceutical suppliers reputable?

A: Yes. All our licensed and fully qualified United Kingdom, UK, doctors are registered and regulated by the General Medical Council (GMC) http://www.gmc-uk.org in the UK and are authorised to write prescriptions for the medications we supply. The UK licensed and regulated pharmaceutical supplier that dispenses the medications for us is a fully registered member of the Royal Pharmaceutical Society of Great Britain (RPSGB) www.rpsgb.org and is also a registered member of the National Health Service (NHS) in the UK. All parties in our professional process fully adhere and comply with strict standards of operation and codes of ethics, together with UK government regulations and laws. This unequivocally safeguards our operation and ensures that we only supply genuine branded medication from a regulated UK source and that only those who are suitable for the prescribed medicine will actually receive the goods.

Please note if you have any concerns about the registration status of a pharmacy or pharmacist, please contact:

RPSGB Registration Division

e-mail: mailto:info@mhra.gsi.gov.uk Tel: +44 (0)207 572 2322

 

Q: How will I know that the medication you supply is genuine?

A: All medicine which is supplied by Medical Prescriptions 2U is dispensed from a UK licensed and regulated pharmacy, which is monitored by the UK Medicines and Health products Regulatory Agency (MHRA). All medicine dispensed is genuine and all products are branded and have the manufacturer’s security packaging intact.

Please note if you have any concerns about a pharmacy or pharmacist that is supplying medicines and the website is not operated by a registered pharmacy premises in Great Britain, please contact:

RSPGB Legal and Ethical Advisory Service

e-mail: ftp@rspgb.org Tel: +44 (0)207 572 2308

 

Q: Do I need a prescription to obtain medicine from you?

A: Yes. In the United Kingdom, UK, it is illegal to offer prescription medicine for sale without a prescription. If a company is operating in this way, it is either operating illegally or is based outside the UK. We require that all our patients have an online Consultation with one of our fully qualified doctors, in order that our doctor can diagnose the condition and provide a prescription for the patient’s particular problem. Our licensed UK pharmacy supplier will require a valid prescription in order to dispense the patient’s medication.

 

Q: How do I obtain a prescription and receive my medication?

A: Our free online Consultation and necessary fulfilment process has to comply with stringent UK laws and therefore it must operate in a certain way. The process is user friendly, not complicated and a full, step-by-step description can be found in the section, How to Order.

 

Q: Do I need to have a further online consultation for a repeat prescription?

A: No. Once you have had an initial online Consultation and been approved for treatment, you will be able to request a repeat prescription very quickly, as we will already hold your strictly confidential details on record. At the time of requesting a repeat prescription, you will have the opportunity to review and update your delivery details and medical information, should any details have changed.

 

Q: How common is the purchase of medicines over the internet and are there any statistics?

A: Research by the Royal Pharmaceutical Society of Great Britain (RSPGB) reveals that over 2.25 million people buy prescription medicines online. With up to a third of the medicines purchased online estimated to be counterfeit, the internet can therefore present a real danger to your health. Medical Prescriptions 2U unequivocally safeguards your health and wellbeing by only supplying genuine branded medicines through our fully regulated, licensed and registerd doctors clinic and pharmacies. Please view Terms & Conditions details for our relevant association and registration with government bodies and departments.

 

Q: Should I consult with my own doctor about my treatment through you?

A: Yes. We would always advise you to consult your own doctor before commencing any course of medication. If at any stage of the online Consultation you have any questions relating to your health, we would advise you to consult with your own doctor regarding those questions, as they will be more familiar with your own personal medical history. We will provide you with a letter containing relevant information to give your own doctor, which will accompany your order. We advise you to follow the manufacturer’s instructions completely and carefully, which are contained within the packaging of each product. We will not accept liability for the abuse of any medication purchased through Medical Prescriptions 2U.

 

Q: Will you divulge my medical information or other details to anyone else?

A: Only to those who have a specific and definite requirement to see it. The information from your online Consultation will be used by one of our doctors in order to make a diagnosis and pending suitability, will write a prescription. If any medication is prescribed, then your prescription will be given to our pharmaceutical supplier in order to fulfil your prescription. All parties in the online Consultation and fulfilment process are required by law to keep records of your details for a period of time. No one else will ever see any of your personal and private medical information. We do not divulge or sell any of your personal data to any third parties, ever. If we were ever desired to do so, UK data protection laws require that we obtain your written permission first.

 

Q: What is your privacy policy?

A: Please click Privacy Policy to find the complete Medical Prescriptions 2U privacy policy.

 

Q: Will I start to receive unsolicited emails “SPAM” after I have received an online consultation and registered with you?

A: No. From time to time we may send you news of new products and prices, or about special offers, which is in full compliance with UK Data Protection laws and should you wish for us NOT to send you emails of this nature, you can easily advise us accordingly. We must emphasise that we will never pass your details on to any third parties without your written permission.

 

Q: Why do I need to give you my telephone number?

A: Following submission of your online Consultation form, our doctor may have some questions regarding your information and we would need to contact you. We would usually correspond by email, as a first means of communication, especially if you are overseas, however we may need to use the telephone in certain cases. We emphasise that your number will not be disclosed to any third parties.

 

Q: What exactly is included with your prices?

A: The services we provide for the prices advertised include:

 

Q: Are there any hidden costs to your service?

A: No. The prices which are listed in the online Consultation process are exactly what you will be charged. The only variable cost may be the cost of delivery, which is included as our standard practice for deliveries in the UK and for non-UK deliveries; there are additional nominal delivery charges which are clearly stated before the online Consultation process is completed.

 

Q: Which credit/debit cards do you accept?

A: Currently we accept Visa, MasterCard, Visa Electron, Visa Delta, Switch/Maestro and Solo.

 

Q: Is it safe to use my credit/debit card over the Internet for online payments?

A: Yes. After you complete the payment forms on our site, they are directly transmitted to our Payment Service Provider (PSP) using 128 bit SSL (Secure Socket Layer) through encryption technology, which is confidential and prevents anyone from intercepting your information. The padlock symbol at the bottom of your browser window advises you it is secure. Our online PSP (Payment Service Provider – like an online bank) are the only ones that need to use your card details, which is done automatically and electronically without any direct human involvement. We do not ever see your card number or other associated details, unless specifically and directly provided by you.

 

Q: Can I pay by cheque or postal order?

A: Yes. We will accept cheques and postal orders. All you need to do is select “Offline Payment” at the end of the online checkout stage, then print-out the online Consultation form and send it to us with your cheque / postal order. Please make the cheque / postal order payable to “medicalprescriptions2u.com”, ensuring the payment is in UK/£GBP Sterling. Please note that your order will not be despatched until the cheque has cleared, which can take up to 5 wording days from receipt of cheque / postal order.

 

Q: Which currency do you use for payments?

A: UK/£GBP Sterling. If you order using a credit or debit card, the card company/bank will automatically convert the currency, if necessary, when the payment is debited from your account. If you wish to pay by cheque or postal order, please be sure that the amount is payable in UK/£GBP Sterling

 

Q: Can I submit my online consultation by fax or email?

A: Yes. All you have to do is select “Offline Payment” at the end of the checkout stage, then complete the payment details section before printing, then print-out the online consultation form. We can only accept faxed forms if you wish to pay by credit or debit card. If you want to mail your online consultation form to us, you can pay by credit / debit card, cheque or postal order.

 

Q: When will you debit my credit / debit card, or cash my cheque / postal order?

A: Only after your online consultation has been reviewed by one of our doctors and you are approved to have a prescription written. If you are not ultimately approved, there will be absolutely no charge for our online consultation service.

 

Q: What if my online consultation application is not approved by your doctor?

A: If your application is not approved initially, we will then contact you to discuss your medical details, to obtain additional information, or advise you that you cannot be approved for whatever reason. If you are not ultimately approved, there will be no charge for the online Consultation service which is strictly confidential.

 

Q: How long does it take for the online consultation process to be approved, in the assumption I will be approved?

A: If your online consultation form is submitted on a working day, usually Monday-Friday, 9.30am-3.30pm, excluding any holidays, then it will normally be reviewed before the end of the next working day. If a doctor’s prescription is written for you, this will normally be dispensed by the next working day and it will then be despatched to you once your payment has cleared. The medication will be sent to you using UK Royal Mail Recorded Signed Forl Delivery or equivalent international delivery services, where required. This is an insured and signed-for discreet service.

 

Q: When and how will my order be delivered?

A: All orders are delivered using UK Royal Mail Recorded Signed For delivery service or equivalent international services where required, which is an insured and discreet signed-for service. We use completely opaque packaging with no indication or reference to what is contained within the parcel. With international orders, which require a customs declaration certificate, the contents will be listed as “Health products”. Orders are generally delivered next day to destinations within the UK (excluding Sundays and Bank Holidays), 3-5 working days throughout Europe and 5-10 working days to approved destination countries in the rest of the world.

Once despatched we can email you a tracking reference, so that the progress of your delivery can be monitored or so you can estimate the arrival date and time in order to ensure that someone will be at the delivery address as specified by you, in order to sign for the parcel.

For further details on delivery please go to this section of our site: delivery information.

 

Q: When items are delivered how are they packaged and is it discreet?

A: All deliveries are sent in plain, opaque and discreet packaging.

 

Q: Can my delivery address be a P.O. Box?

A: No. Someone has to physically sign for the delivery and for added security; we will not deliver to P.O. Boxes. Please note this when completing the specified delivery / ship to address details.

 

Q: Does someone need to sign for the parcel?

A: Yes. UK Royal Mail or equivalent international services will require a signature from someone at the specified delivery / ship to address in order to confirm receipt of the parcel. If there is no response at this specified address when the delivery is attempted, the postal representative will generally leave a card with an instruction on how to collect the parcel. If you are aware that no one will be able to accept the parcel at your home address, generally during daytime on a working day, please ensure that the specified delivery address is a location where someone will be able to sign for the parcel, e.g. place of work.

 

Q: What if my delivery / ship to address is different from my card holder billing address and / or home address, should I choose this option?

A: All your address details will be verified, especially the card holder’s home address, prior to approving your online Consultation application and despatching your order. If we have any questions or there are any discrepancies, we will contact you for clarification. This may delay the approval of your online Consultation application, as we cannot finalise the process until we have clarified and confirmed all information.

 

Q: Will I have to pay any customs duties or import taxes?

A: If the medication is delivered internationally, you will be responsible for any duties or taxes which may be incurred, depending on your country’s laws. We are not liable for any import duties or taxes which may be required.

 

Q: What if there is a problem with the items delivered to me?

A: If your order arrives damaged or if any items are missing or incorrect, please go this section of our website for full details of what to do: Terms & Conditions.

 

Q: Can I return prescription medicine?

A: No. We are prohibited to accept any returns of prescription medicine, unless we have sent you incorrect items. Therefore, it is imperative that you are positive that the medicine which you order is what you actually want or need and that it is suitable for you, if you are not sure or you have any questions or reservations, we advise you to consult your doctor or physician prior to submitting your online consultation application.

 

Q: Will the medicine I receive include instructions for using it?

A: Yes. Any medication we despatch will include manufacturer’s instructions for use, in English only. Please follow these instructions carefully and completely. We also advise you to discuss your treatment / prescription with your own doctor / physician, especially before ordering or taking any medication.

 

Q: What do I do if there are any side-effects?

A: If you experience anything listed as a known side-effect, or anything else you think may be related to taking the medication, you must stop taking the medication immediately and inform your doctor or physician as soon as possible or in extreme circumstances go to your nearest emergency treatment facility for advice or treatment. The known side effects are listed with the respective medicine information on our website, on the manufacturer’s website and in the information / instructions included within your delivered medication.

 

Q: What if I still have questions which have not been answered in the above FAQ’s?

A: Medical Prescriptions 2U will endeavour to answer your questions as quickly, efficiently and completely as possible in strict confidence. If you have any questions regarding any of our services or quality products, then please do not hesitate to contact us. We are here to help you make all the right decisions and are fully committed to providing you with genuine branded prescription products, at the very best prices available and in conjunction with our unrivalled levels of customer service.